ViaTech Technologies, Inc.

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Support Request Form
Fill in this form and click the Send button and an email will be sent to the eLicense support center. Please be as complete and detailed as you can -- the more information we have, the more quickly we can help you.

If you could also provide your phone number, we can call you if necessary. We will email you the submitted form with a "tracking number" that you can provide to us so we can respond to your issue.

If you don't receive an e-mail with the information that you enter in this form then you have misspelled your e-mail and we have no means of contacting you. So please make sure that you typed your e-mail correctly.

First Name:
Last Name:
E-Mail:
Phone:

Information we need about the software you are having a problem with:

Software Publisher:
 Software Program:
Program Version:
 eLicense Order ID:

We need to know which version of Windows or Mac you are using.
If your problem occurred after a recent upgrade, please describe your upgrade (from which version to which version, via over-install, reformat, etc):
Windows Version Upgrade Description:
Mac OS Version  

Are you on a Local Area Network (LAN)?


Do you use a Proxy to connect to the Internet?

If you use a proxy server, does your browser have the proxy settings in it, or does it look up the proxy settings from somewhere else?


If you have tried using the proxy settings for the eLicense connection, what exactly have you tried?

This is what I've tried for proxy settings:

Are you behind a firewall?

Does your firewall require User Authentication for outgoing traffic?


Do you have personal proxy/firewall software on your computer? Examples are Wingate, MS Proxy, MacFee Personal Firewall, NetDefense...

Please identify your proxy/firewall software. If your problem is establishing communication with the eLicense servers, please describe what you've done to disable or de-activate the firewall for licensing.

Personal Proxy/Firewall details:

If you are experiencing a problem with eLicense, please provide detailed, step-by-step information about what happens. Sometimes a problem has several stages and several error messages, and it is important for us to know as much as possible about each stage.


Please give us the exact error message(s) you are seeing, including the error number (501, -10, 23, etc). Make sure you include the minus (-) if the number has one.

eLicense Problem Description:
 Error Message(s):